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FAQ

  • What types of home care services do you offer?
    We provide a wide range of bespoke home care services, including: Live-in care Daily homecare Nursing care Dementia care Complex care Travel support Assistive technology integration Falls response Social support and companionship Home-from-hospital care Each service is tailored to meet the specific needs and preferences of our clients.
  • How do you ensure the quality and reliability of your caregivers?
    We maintain the highest standards through: A rigorous selection process Comprehensive training (all caregivers are NVQ3 qualified and hold Care Certificates) Regular spot checks and annual refresher training Specialty training in areas like dementia and palliative care Experienced nurses with active PINs and a minimum of five years' experience
  • Can I meet my caregiver before starting the service?
    Yes, we believe in fostering compatibility and comfort. You can meet and interview up to three shortlisted caregivers before making a final decision.
  • How do you create a personalised care plan?
    Our process includes: An initial consultation to understand your needs and preferences. A comprehensive home assessment to evaluate your environment and requirements. Collaborative development of a care plan with you and your family. Regular reviews and adjustments to the plan as needed.
  • What measures do you take to ensure client safety and well-being?
    We prioritize safety through: Falls detection technology GPS trackers for clients with dementia Emergency call devices Regular safety assessments and home modifications Continuous health monitoring and proactive health management
  • How do you handle emergencies or sudden changes in care needs?
    We have a robust 24/7 emergency response system in place. Our caregivers are trained to handle emergencies, and we can quickly adjust care plans to meet evolving needs.
  • How do you communicate with family members?
    We maintain open communication by: Providing regular updates Involving families in care planning Offering consultations with caregivers and care managers to ensure families are informed and involved
  • What are the costs of your services, and are there any additional fees?
    Costs vary based on the type and level of care required. We offer: Hourly rates Package pricing Subscription models A detailed breakdown is provided during the initial consultation, and we ensure full transparency with no hidden fees.
  • Do you offer specialized care services like dementia or palliative care?
    Yes, we specialize in areas such as: Dementia care Palliative care Complex care needs Our caregivers undergo advanced training to provide the highest level of support for these services.
  • Do you provide travel support for seniors?
    Yes, through our exclusive Retreat Club, we offer bespoke travel assistance for seniors with health or mobility needs. This includes: Personalized travel planning Medical support Trained companions for safety and comfort
  • What technology do you use to enhance care?
    We integrate advanced technology to improve care quality and independence, including: Telehealth services Remote monitoring systems Smart home devices Wearable health monitors
  • How do I get started with Harris & James?
    Simply contact us to schedule an initial consultation. Our team will guide you through the process, answer any questions, and help you create a tailored care plan that suits your needs.
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